SUNNYVALE, Calif., June 14, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the leading AI knowledge platform for customer service, today announced that Virginia529 has selected the eGain Knowledge Hub™ to enhance its customer service. Virginia529 strives to help make the financial lives of Virginians—and all Americans—better through its commitment to affordable and accessible savings programs and financial education. Available nationwide with account owners in every state, Virginia529 is the largest 529 plan ...

SUNNYVALE, Calif., June 13, 2024 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced that it has been named in the 2024 Gartner Market Guide for Customer Service Knowledge Management Systems. "By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals," wrote authors ...

SUNNYVALE, Calif., May 31, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, announced today that its Board of Directors approved a $20 million increase in its stock repurchase program, bringing the aggregate amount eGain may purchase thereunder from $20 million to $40 million of its outstanding common stock. "Our strong balance sheet allows us to focus on driving long-term shareholder value. This increased authorization underscores our belief that our shares are ...

SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ:EGAN), the AI knowledge platform for customer service, today announced that a Global 50 manufacturing giant has selected eGain as its strategic AI knowledge platform to provide trusted answers for customer service. A leader in the rapidly growing market for mobility products, the manufacturer was struggling with incorrect and inconsistent answers for customer service due to siloed knowledge and content repositories. Moreover, its incumbent kn ...

Investors interested in stocks from the Internet - Software sector have probably already heard of eGain (EGAN) and Informatica Inc. (INFA) . But which of these two stocks is more attractive to value investors? We'll need to take a closer look to find out. There are plenty of strategies for discovering value stocks, but we have found that pairing a strong Zacks Rank with an impressive grade in the Value category of our Style Scores system produces the best returns. The Zacks Rank is a proven strategy that ta ...

财务数据和关键指标变化 - 总收入为2240万美元,同比下降3% [27] - 北美地区收入占总收入的78%,同比持平 [28] - 欧洲地区收入为500万美元,同比下降4% [28] - 非GAAP毛利率为71%,同比提升2个百分点 [29] - 非GAAP净利润为260万美元,同比增长142% [31] - 经调整EBITDA利润率为10%,同比提升5个百分点 [31] - 经营活动现金流为170万美元,同比增长88% [32] - 总现金和现金等价物为8310万美元,同比增长2% [34] 各条业务线数据和关键指标变化 - 知识管理客户的年度经常性收入(ARR)同比增长4%,而总SaaS ARR同比下降1% [36] - 知识管理客户的年度经常性收入(ARR)净留存率为97%,总体净留存率为96% [35] - 知识管理客户的年度经常性收入(ARR)净增长率为109%,总体净增长率为105% [35] 各个市场数据和关键指标变化 - 新logo和RFP数量在过去9个月同比增长50%,反映出对知识管理的需求持续增长 [19] 公司战略和发展方向及行业竞争 - 公司推出了AssistGPT解决方案,帮助客户自动化知识创建和管理,大幅降低知识建设成本和提高质量 [23] - 公司正在加大研发和营销投入,以抓住人工智能知识管理的市场机遇 [25] - 公司的复合架构可以让客户灵活接入自己的大语言模型,满足个性化需求 [21] - 公司看到客户对知识管理和人工智能的结合需求不断增加,这是公司的核心竞争力 [20][21][22] 管理层对经营环境和未来前景的评论 - 公司看到新logo签约和业务活动持续增长,对未来前景保持乐观 [25] - 公司将继续投资研发和营销,以巩固在人工智能知识管理领域的领先地位 [25] - 公司将保持谨慎的成本管控,确保资源集中在最有前景的机会上 [25] 问答环节重要的提问和回答 问题1 **Richard Baldry 提问** - 公司是否看到销售周期的变化,是否更快或更短? [47] - 之前提到的6个大客户试用项目的进展如何? [47] **Ashu Roy 回答** - 销售周期虽然没有缩短,但更加可预测,公司正在看到更多大型企业的RFP [49] - 之前提到的6个大客户试用项目,有2个已经转化为新客户,其他4个仍在进行中,没有流失 [48][49] 问题2 **Daniel Hibshman 提问** - 以美国大型银行为例,公司是否会将AssistGPT作为新的增量业务来销售? [56] - 思科OEM业务收入时间性调整对本季度收入的影响有多大? [61] **Ashu Roy 和 Eric Smit 回答** - 美国大型银行是新客户,公司将AssistGPT作为进一步拓展的机会,可以覆盖自助服务等更多场景 [57][58][59] - 思科OEM业务收入时间性调整,如果没有这个影响,公司本季度收入可能达到上限 [61]

INVESTOR PRESENTATION AI Knowledge for Service ...

EGain (EGAN) came out with quarterly earnings of $0.08 per share, beating the Zacks Consensus Estimate of $0.07 per share. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for non- recurring items. This quarterly report represents an earnings surprise of 14.29%. A quarter ago, it was expected that this maker of customer engagement software would post earnings of $0.08 per share when it actually produced earnings of $0.11, delivering a surprise of 37.50%. Over the last four ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-35314 eGain Corporation (Exact name of registrant as specified in its charter) Delaware 77-0466366 (State or othe ...

Exhibit 99.1 eGain Reports Continued Momentum in New Logo Wins Driven by AI Knowledge Offering Sunnyvale, CA (May 9, 2024) – eGain (Nasdaq: EGAN), a knowledge platform for customer engagement, today announced financial results for its fiscal 2024 third quarter ended March 31, 2024. “Our new knowledge customer win momentum continued this quarter, including a U.S. megabank,” said Ashu Roy, eGain’s CEO. “Through the first nine months of the year, our new logo acquisition has grown 50% - year over year - thanks ...