Freshworks收购Device42 - Freshworks以2.3亿美元收购美国初创公司Device42[1] - Device42是Freshworks自2021年成为上市公司以来的首次收购[3] - Device42已从投资者那里筹集了3850万美元[5] Freshworks管理层变动 - Freshworks创始人Girish Mathrubootham辞去CEO职务，由Dennis Woodside接任[1] - Mathrubootham将继续担任Freshworks董事会成员，但Freshworks的股价在市场关闭后下跌25%[6] - Mathrubootham将专注于长期产品战略和人工智能[7] Freshworks财报展望 - Freshworks在第一季度财报中显示中小企业和客户服务领域仍然疲软，但对其AI解决方案的采用持乐观态度[8]

财务数据和关键指标变化 - 2024年第一季度收入为1.651亿美元,同比增长20% [9] - 非GAAP毛利率为85%,同比提高200个基点 [44] - 非GAAP营业利润为2180万美元,包括370万美元的一次性员工福利费用 [45][46] - 2024年第二季度预计收入为1.68亿-1.70亿美元,同比增长16%-17% [60] - 2024年全年预计收入为6.95亿-7.05亿美元,同比增长17%-18% [61] 各条业务线数据和关键指标变化 - IT业务继续保持良好势头,特别是中大型客户 [31][32][33] - 客户服务业务在中大型客户中也取得了进展 [21][22][36] - 客户服务业务中小企业客户增长放缓,主要受宏观环境影响 [38][39] 各个市场数据和关键指标变化 - 支付超过5万美元年度经常性收入的客户群增长29%,占总收入的49% [32][49][50] - 总客户数超过67,500家 [50] - 净收益率为106%,与预期一致 [48] 公司战略和发展方向及行业竞争 - 公司宣布收购Device42,以增强Freshservice的IT资产管理能力 [10][11][12][34] - 公司将继续专注于AI创新,包括Freddy Self-service和Freddy Copilot [13][14][15][37] - 公司正在向中大型企业客户市场进军,提供更加企业级的解决方案 [31][32][33] 管理层对经营环境和未来前景的评论 - 宏观经济环境给中小企业客户带来压力,导致客户服务业务增长放缓 [38][39][40] - 公司将保持谨慎的投资策略,同时继续投资于未来增长机会 [39][40] - 公司对AI技术的应用充满信心,将成为未来增长的重要驱动力 [37][41] 问答环节重要的提问和回答 问题1 **Scott Berg 提问** 是否看到客户使用AI工具自动化客户服务工作的影响 [67] **Dennis Woodside 回答** 目前还为时尚早,但公司的AI解决方案正在获得良好的采用,未来可能会对客户服务产生影响 [69][70][71] 问题2 **Pinjalim Bora 提问** 中小企业业务表现不佳是否主要受宏观环境影响,还是公司内部执行力的问题 [80] **Dennis Woodside 回答** 主要受宏观环境影响,公司正在采取措施改善数字营销渠道的执行力 [81][82][83] 问题3 **Pat Walravens 提问** 公司是否能够在客户续约时提高合同金额,以弥补人工成本的降低 [132][133][134][135] **Girish Mathrubootham 回答** 公司正在积极推进这一策略,客户普遍认同以软件成本替代人工成本的商业价值 [132][133][134][135]

Freshworks Inc. (FRSH) came out with quarterly earnings of $0.10 per share, beating the Zacks Consensus Estimate of $0.08 per share. This compares to earnings of $0.03 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of 25%. A quarter ago, it was expected that this company would post earnings of $0.05 per share when it actually produced earnings of $0.08, delivering a surprise of 60%.Over the last four quarters, the company has su ...

Q1 2024 Earnings Presentation May 1, 2024 © 2024 Freshworks Inc. All rights reserved. Disclaimer This presentation has been prepared by Freshworks Inc. (“Freshworks”) for informational purposes only and not for any other purpose. Nothing contained in this presentation is, or should be construed as, a recommendation, promise, or representation by Freshworks or any officer, director, employee, agent, or advisor of Freshworks. This presentation does not purport to be all inclusive or to contain all of the info ...

Freshworks Reports First Quarter 2024 Results • First quarter revenue grew 20% year-over-year, 19% adjusting for constant currency • Improved business efficiency with $40.6 million in net cash provided by operating activities and $38.7 million of free cash flow in the quarter San Mateo, Calif. – May 1, 2024 – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its first quarter ended March 31, 2024. ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from ________ to ________ Commission file number 001-40806 Freshworks Inc. (Exact name of registrant as specified in its charter) Delaware 2950 S Delaware Street, ...

Playvox与Freshworks合作推出新的工作力量管理软件集成 - 通过AI驱动的应用程序帮助企业更好地管理其代理商的时间表[1] - Playvox与Freshworks合作提供最佳的集成WFM和CX软件解决方案[3] Freshworks客户现在可以利用AI来预测代理商在各个渠道上的工作量 - Freshworks客户现在可以利用AI来预测代理商在各个渠道上的工作量[3] Playvox的解决方案帮助客户解锁每位员工和每次互动的全部潜力 - Playvox的解决方案帮助客户解锁每位员工和每次互动的全部潜力[11]

BERLIN, March 20, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ:FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks' AI powered business software, Freshservice™ and Freddy Copilot capabilities to further improve agent productivity. Launched in 2022, Porsche eBike Performance aims to make a significant impact in the e-bike sector with its innovative solutions. The compa ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 __________________________________________ FORM 10-K __________________________________________ (Mark One) x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2023 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-40806 _________________________________________ ...

Freshworks公司任命Abe Smith为全球业务运营总监 - Abe Smith将领导全球销售团队，帮助Freshworks实现10亿美元年收入目标[1][2] - Smith在Zoom、Oracle和Cisco等公司拥有近25年经验，曾成功带领团队实现超过10亿美元收入[1] - Smith最近在Zoom担任国际业务负责人，帮助公司实现从3亿美元到40亿美元的增长[2] Freshworks公司高管团队变动 - Smith加入Freshworks高管团队，直接向总裁Dennis Woodside和CEO Girish Mathrubootham汇报[4] Freshworks公司背景介绍 - Freshworks总部位于加利福尼亚圣马特奥，提供AI增强型业务软件给IT、客户支持、销售和营销团队使用[5]