产品发布 - Sprinklr宣布在沙特阿拉伯推出本地数据托管解决方案，以满足该地区客户的安全、隐私和治理法规要求[1] - Sprinklr是首家在Google Cloud上在沙特阿拉伯提供本地托管的客户体验平台，这为其提供了明显的竞争优势[2] 技术合作 - 通过与Google Cloud的合作，Sprinklr客户可以访问最新和最先进的生成式AI技术，从而提高生产力、实现更好的决策和提供更流畅的客户体验[5]

Sprinklr与BT合作 - Sprinklr被BT选为战略客户服务合作伙伴[1] - Sprinklr创始人兼CEO Ragy Thomas表示，Sprinklr有机会与像BT这样的标志性品牌合作，共同利用人工智能提供卓越的客户体验[2] - Sprinklr帮助全球最有价值的品牌通过单一的人工智能平台提供更愉快的客户体验[2] - Sprinklr是一家领先的企业软件公司，通过先进的人工智能，帮助公司在任何现代渠道上每次都为客户提供人性化体验[3]

NEW YORK, Feb. 28, 2024 /PRNewswire/ -- Sprinklr Inc. (NYSE:CXM) will replace Veradigm Inc. (NASD:MDRX) in the S&P SmallCap 600 effective prior to the opening of trading on Monday, March 4. Veradigm will be suspended from the Nasdaq Stock Market on February 29 due to non-compliance with NASDAQ listing rules and is no longer eligible for continued inclusion in the S&P SmallCap 600. Following is a summary of the change that will take place prior to the open of trading on the effective date: Effective DateInde ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the appointment of Scott Harvey as Chief Customer Officer. Mr. Harvey has served as Sprinklr’s executive vice president of customer operations since September 2023. He will continue to report directly to Sprinklr Founder and CEO Ragy Thomas in this newly expanded role leading a unified global customer organization, including all sales and services teams, ...

财务数据和关键指标变化 - 第三季度总收入同比增长18%至1.863亿美元,其中订阅收入同比增长22%至1.705亿美元 [7] - 第三季度非GAAP毛利率为75%,其中订阅业务毛利率为83% [26] - 第三季度创下15%的非GAAP经营利润率,连续第五个季度实现非GAAP盈利 [27] - 第三季度实现正GAAP净收益1700万美元,每股基本收益0.06美元 [28] - 第三季度自由现金流为1590万美元,前9个月累计自由现金流为3890万美元 [29] 各条业务线数据和关键指标变化 - 第三季度订阅收入占总收入的91.5%,同比增长22% [23] - 第三季度专业服务收入为1590万美元 [23] - 截至第三季度末,贡献年订阅收入100万美元及以上的客户数为123家,同比增长15% [24] - 第三季度订阅收入净留存率为118% [25] 各个市场数据和关键指标变化 - 公司未具体披露各个市场的数据和指标变化情况 [无] 公司战略和发展方向及行业竞争 - 公司认为自己在AI领域有先发优势,已在5年前开始深度投资,将AI融入到所有产品套件中 [9][11] - 公司正在将服务产品套件从社交/数字解决方案转型为完整的CCaaS解决方案,增加了语音渠道 [13] - 公司正在将洞察产品套件从社交数字监听产品转型为完整的客户反馈管理解决方案,增加了调查功能 [13] - 公司正在推动前台统一,打通营销、销售和服务等职能,实现更好的客户体验 [12] - 公司认为自己在CCaaS市场有差异化优势,正在快速扩张并取得成功 [14][17][18] 管理层对经营环境和未来前景的评论 - 管理层认为公司正处于最激动人心的时期,AI将在未来几年大幅提高人工生产力,尤其是客户接触功能 [8] - 管理层表示,公司正在经历一个短期的增长放缓期,但长期愿景不变,仍有望成为数十亿美元收入公司 [21] - 管理层预计2025财年公司总收入将增长约10%,但经营利润率将继续提升 [35][36] 问答环节重要的提问和回答 问题1 **Arjun Bhatia 提问** 询问哪些产品线或客户群体受到更大的下行压力 [40] **Ragy Thomas 回答** 管理层认为营销和广告产品线受到的下行压力最大,因为这些领域的预算通常首先受到影响 [41] 问题2 **Noah Herman 提问** 询问管理层与70多位客户交流的反馈 [47] **Ragy Thomas 回答** 管理层表示客户对CCaaS产品非常兴奋,认为公司的差异化优势明显,能为客户带来显著的成本和效率提升 [48][49][50][51] 问题3 **Matt Saltzman 提问** 询问公司是否有机会通过提供新的SKU来维持客户续约 [55] **Ragy Thomas 和 Manish Sarin 回答** 公司正在探索这种可能性,但目前主要还是保持与市场一致的定价模式,未来可能会根据CCaaS业务的规模效应调整定价策略 [56][57][58][59]

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended October 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) Delaware 47-4771485 (State or other Jurisdiction ...

September 2023 Un-siloed teams. Happier customers.™ © 2023 Sprinklr, Inc. All rights reserved. Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential ...

Sprinklr, Inc. (NYSE:CXM) Q2 2024 Earnings Conference Call September 6, 2023 5:00 PM ET Company Participants Eric Scro - Senior Vice President, Finance Ragy Thomas - Chief Executive Officer and Chairman of the Board Manish Sarin - Chief Financial Officer Conference Call Participants Pinjalim Bora - JPMorgan Frank Surace - Barclays Capital Arjun Bhatia - William Blair Fiona Hynes - Morgan Stanley Brett Knoblauch - Cantor Fitzgerald Michael Turits - KeyBanc Capital Markets Michael Berg - Wells Fargo Tyler Rad ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 10-Q (Mark One) ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended July 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-40528 Sprinklr, Inc. (Exact Name of Registrant as Specified in its Charter) Delaware 47-4771485 (State or other Jurisdiction of ...

Safe Harbor Statement This presentation may include statements that are not historical facts and are considered forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995, which are usually identified by the use of words such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms,andsimilarexpressions intend ...