WASHINGTON, May 22, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that the ibex Wave iX AI-enabled CX solution suite has earned a Platinum Award for Achievement in Technology Innovation in the 2024 TITAN Business Awards. “ibex is proud to receive the TITAN Platinum Award for Technology Innovation of 2024,” said ibex CEO Bob Dechant. “Generative AI is changing the CX landsc ...

WASHINGTON, May 15, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced its third annual CX Leadership Awards, which honor the top customer experience (CX) innovators, leaders and contributors around the world. This year's recipients, selected from a prestigious roster of renowned CX leaders and innovators across the industry, will be recognized at the ibex CX Leaders Dinner on J ...

财务数据和关键指标变化 - 第三季度收入为1.268亿美元,同比下降3.6%,主要受到去年完成的项目相关收入的影响以及金融科技和电信行业的业务环境变化 [26][27] - 毛利率和利润率持续提升,第三季度调整后EBITDA率达到15.1%,创历史新高 [7][36] - 每股调整后收益为0.70美元,同比增长 [29] - 经营活动产生的现金流为1.14亿美元,自由现金流为970万美元 [33][34] - 现金余额为5.07亿美元,净现金为4.93亿美元,公司回购了500万股股票 [35] 各条业务线数据和关键指标变化 - 数字化和全渠道服务占比提升至78%,离岸和近岸地区收入占比提升至76% [27] - 零售电商、医疗健康、旅游物流等行业占比上升,电信和金融科技行业占比下降 [31][32] 公司战略和发展方向 - 公司正在从传统的人工客户服务向AI虚拟客服和自动化互动转型,目标成为行业领先者 [11][13][14] - 公司将利用自身的技术领先优势、深度分析能力和与客户的信任关系,开发将AI与客户旅程相结合的解决方案 [14][15] - 公司已经在市场上推出了自动化呼叫解决方案"IBEX Automate"和语言翻译解决方案"IBEX Translate",获得了客户的广泛关注 [16][17][18] - 公司的财务实力和灵活性是竞争优势,可以加快转型步伐并进行战略性并购 [19][20][21] 管理层对经营环境和未来前景的评论 - 公司看好AI与客户体验融合的发展趋势,有信心成为行业转型的领导者 [11][14][22] - 公司在新客户拓展和现有客户深化合作方面保持良好势头,管线丰富,有望持续推动业务增长 [42][43][44] - 公司将继续投资于AI技术、人力资源管理、企业资源规划等领域,以支持未来发展 [28]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _______________________ FORM 10-Q _______________________ (Mark One) x QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 or o TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from_____________to______________ Commission File Number: 001-38442 _______________________ IBEX ...

Exhibit 99.1 IBEX Announces Third Quarter of Fiscal Year 2024 Financial Results with Record Performance WASHINGTON, DC— May 9, 2024 —IBEX Limited (“ibex”), a leading provider in global business process outsourcing and end-to-end customer engagement technology solutions, today announced financial results for its third fiscal quarter ended March 31, 2024. “Our third quarter fiscal 2024 results were one of the strongest in our history, with record levels of adjusted EBITDA margin and adjusted EPS” commented Bo ...

WASHINGTON, April 30, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Christy O'Connor, Chief Legal Officer at ibex, has been recognized as a 2024 Top 10 Corporate Counsel Award Winner by OnCon Icon. "Christy's recognition as a Top 10 Corporate Counsel is a testament to her exceptional leadership, legal acumen, and unwavering commitment to excellence," said Bob Dechant, CEO of ibex ...

FORT WORTH, Texas, April 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ:IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it will be at CS Week Conference 48, in Fort Worth, Texas, April 29 to May 2, 2024. ibex will be showcasing its full suite of integrated CX solutions designed to help utilities connect, engage, and stay connected with their customers throughout the modern utility lifecycle. "ibex continues to drive innovation a ...

公司介绍 - IBEX Limited（ibex）是一家领先的全球业务流程外包（BPO）和客户参与技术解决方案提供商[1] - ibex提供创新的BPO、智能数字营销、在线获取技术和端到端客户参与解决方案，帮助公司获取、参与和保留有价值的客户[2] - ibex利用其拥有超过30,000名员工的多元全球团队和行业领先技术，包括其AI驱动的Wave iX解决方案套件，每年管理近2亿次关键客户互动，为客户创造超过22亿美元的终身客户收入，并推动真正有差异化的客户体验[3] 财务业绩 - ibex将于2024年5月9日（星期四）在市场收盘后公布第三季度财务业绩[1] - 公司管理层将在美东时间下午4:30举行电话会议和网络直播，讨论公司的财务业绩、最新发展和业务展望[1]

ibex公司多元化 - ibex被Forbes评为2024年度“最佳多元化雇主”[1] - ibex的CEO Bob Dechant表示，多元化为个人和专业成长创造了动态机会[2] - ibex致力于提供平等机会，无论性别、年龄、种族、宗教、残疾或性取向[3] - ibex被多次认可为顶尖工作场所，包括被Newsweek评为2023年度美国最伟大的家庭工作场所[5]

ibex公司首席信息官Jim Ferrato退休 - ibex公司宣布首席信息官Jim Ferrato将于2024年6月30日退休[1] - Ferrato自2015年以来担任ibex的CIO，领导了公司成功发展，包括建立获奖的BPO 2.0技术平台和在COVID期间扩大远程员工规模[2] - Jim的领导使得ibex的CX技术解决方案在他的任期内一直备受认可，包括多个奖项的获得[3] - Jim的职业生涯超过35年，在信息技术领域担任高级领导职务[4]