eGain (EGAN) has recently been on Zacks.com's list of the most searched stocks. Therefore, you might want to consider some of the key factors that could influence the stock's performance in the near future.Over the past month, shares of this maker of customer engagement software have returned +7%, compared to the Zacks S&P 500 composite's +1.6% change. During this period, the Zacks Internet - Software industry, which eGain falls in, has lost 1.5%. The key question now is: What could be the stock's future di ...