MELVILLE, N.Y.--(BUSINESS WIRE)--A new Verint study reveals only 10 percent of contact center leaders believe telephony will have an impact on CX automation over the next 12 months while 53 percent indicated artificial intelligence (AI) and 23 percent said digital channels will be the driving forces behind their CX automation efforts. The survey of 300 contact center leaders in the U.S., U.K., Australia and New Zealand, was conducted by Verint® (NASDAQ: VRNT) and sheds light on current and emerging conta ...