America's Worst Airline cityswift / Flickr Some media and research firms rate the best and worst airlines. One released by The Wall Street Journal is particularly visible because of the paper’s 3.9 million subscribers.The Wall Street Journal’s “The Best and Worst Airlines of 2023” includes nine major U.S. airlines. Its metrics include on-time arrivals, canceled flights, extreme delays, two-hour tarmac delays, mishandled baggage and involuntary bumping. The data came from Pulse, a data platform owned by An ...