CHICAGO, Oct. 29, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge platform for service, announced major product enhancements at its Solve 24 conference in Chicago. By 2025, 100% of generative AI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems will fail to meet their customer experience and operational cost-reduction goals, per Gartner. eGain AI Agent™ conversationally engages customers, clarifies intent, guides them ...