TORONTO and GATINEAU, QC, June 11, 2024 /PRNewswire/ - Converge Technology Solutions Corp. ("Converge" or "the Company") (TSX: CTS) is pleased to announce the launch of its newest solution – Contact Center IQ. Contact Center IQ includes a set of Generative AI-based services, built on IBM's enterprise AI and data platform, IBM watsonx. These services are designed to enhance decision-making and operational efficiency within contact center operations through powerful AI insights, accelerate the development of ...