Vonage, the wholly owned subsidiary of Ericsson (ERIC) , recently announced that a Switzerland-based process and laboratory automation supplier, Endress+Hauser, has opted to deploy the Vonage contact center solution. The Swiss firm has a vast global operation with an extensive employee pool working in different communication channels. Customer interaction is crucial for business development. It helps build strong relationships with clients, foster brand loyalty, and boost client retention. However, customer ...