"Our Customer-friendly and industry-leading policies allow our People to deliver the Legendary Customer Service and warm Hospitality they're famous for," said Bob Jordan, Southwest Airlines President, Chief Executive Officer, & Vice Chairman of the Board of Directors. "It's a true testament to our Employees, and an honor, to be recognized three times in a row as the Leader in Economy Class Customer Satisfaction by J.D. Power." Southwest Airlines® scored the highest in all seven study dimensions including Da ...