TELUS Corporation (TU) recently announced that it has become the first company in the world to achieve international certification in Privacy by Design (ISO 31700-1) for its generative Artificial Intelligence (GenAI) customer support tool. The certification highlights TU’s dedication to upholding the highest standards of privacy and data protection while continuously enhancing the customer experience through innovation. The evaluation of the GenAI tool was carried out by KPMG, an international auditing and ...