Over the past couple of months, Verizon Communications Inc. (VZ) has been deploying innovative, human- assisted GenAI applications that streamline processes and ensure positive customer engagements. These cutting-edge tools ease the business processes with Verizon and reduce the cognitive load on store and customer service employees. Designed to work alongside human representatives, these AI tools act as personal guides, leading customers to the best solutions and offers available. This approach allows Veri ...