In a notable advancement for retail customer service, Best Buy Company Inc. (BBY) has partnered with Google Cloud and Accenture to incorporate generative AI (gen AI) technologies into its customer support framework. This collaboration is set to redefine how customers interact with support services, prioritizing efficiency and personalization through the innovative use of Google Cloud's gen AI. The cornerstone of this initiative is the introduction of a gen AI-powered virtual assistant, slated for launch in ...