The New Omnichannel Experience Will Support Email and Webchat in a One-screen Microsoft Teams Contact Center Built in Azure LOD, Israel, March 13, 2024 /PRNewswire/ -- Highlights AudioCodes has added support for digital interactions to its Contact Center as a Service (CCaaS) solution, the Voca Conversational Interaction Center (CIC) The new omnichannel experience allows enterprises to provide a consistently integrated customer experience across email, webchat, and voice channels Voca CIC's omnichannel desi ...