Twilio (TWLO -2.18%) has been a disaster of a business after the fallout from the pandemic a couple of years ago. Despite operating at a $4 billion-per-year revenue run-rate (up more than 500% in five years) and sitting on a mountain of cash, the cloud-based communications business has struggled mightily with profitability. As a result, share prices remain down nearly 20% from where they were at the beginning of 2019, despite Twilio's stock notching a 55% rally in 2023. Twilio set out to fix many of its iss ...