Nice's (NICE) shares have declined 14.2% in the year-to-date period compared with the Zacks InternetSoftware industry's growth of 25.3% and the broader Zacks Computer & Technology sector's return of 24.2%. The underperformance can be attributed to strong competition from other industry players like Five9 (FIVN) , Salesforce and 8X8, who are expanding their portfolio in the CX market. In June, Five9 announced an enhanced collaboration with Salesforce, integrating AI-powered solutions to enhance customer expe ...