As CarMax adapts to a shifting automotive landscape, the company is focused on improving the customer experience to maintain its leadership as the nation’s largest used car dealer.Despite a 12.7% decrease in wholesale sales (where vehicles are auctioned off to auto dealers), CarMax on Thursday (Sept. 26) reported a 2.9% increase in overall vehicle sales for the second quarter ending Aug. 31. CEO Bill Nash emphasized the company’s priority on creating a seamless, omnichannel shopping experience is vital to i ...