"We're now ushering in a new era at Southwest, moving swiftly and deliberately to transform the Company by elevating the Customer Experience, improving financial performance, and driving sustainable Shareholder value," said Bob Jordan, President, Chief Executive Officer, and Vice Chairman of the Board.Key themes and new initiatives to be detailed at Investor Day include:Transforming Our Product to Meet Customer PreferencesSouthwest's transformation is guided by data-driven research of travelers' changing ne ...