Best Buy Refines Customer Experience With Personalized Tech and AI-Driven Solutions
BBYBest Buy(BBY) PYMNTS.com·2024-08-30 05:04

For Best Buy CEO Corie Barry, elevating the customer experience is paramount.Despite recent challenges in the home theater, gaming and appliances categories, Barry is steering the company toward a more personalized and engaging shopping journey. “We are focused on sharpening our customer experiences,” Barry said Thursday (Aug. 29) during the company’s second-quarter earnings call. “We see a consumer who is seeking value and sales events, and one who is also willing to spend on high price-point products when ...