OMAHA, Neb., Aug. 20, 2024 (GLOBE NEWSWIRE) -- TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, is solving the challenge of overworked healthcare call centers and frustrated patients waiting on hold with the expansion of Agent Chat, which utilizes a secure, web-based experience to connect patients to a staff member who can address the patient’s needs. Patients calling into healthcare offices spend an average of eight minutes on the phone with 63 percent of ca ...