McDonald's to end AI drive-thru test with IBM
IBMIBM(IBM) CNBC·2024-06-18 01:28

The drive-thru menu at a McDonald's restaurant showing various meal options and promotions, in Buttonwillow in Kern County, California, on 23, 2024. McDonald's is changing course on its AI plans. The fast-food giant will end a test run of its AI drive-thru technology partnership with IBM in more than 100 restaurants. The so-called Automated Order Taker will be shut off no later than July 26, according to a memo sent to franchisees late last week, obtained by CNBC. The global AI partnership began in 2021. Th ...