Luis Alvarez Investment overview I wrote about Sprinklr (NYSE:CXM) previously (early April this year) with a buy rating as I believed that FY25 guidance was conservative, and that growth should accelerate in FY26 as the business lapses the transition in sales strategy. I am revising my rating from buy to hold as I am no longer confident that CXM can grow as I expected previously. I have underestimated the impact from this poor macro environment, and how AI could be a near-term headwind for the business. Unt ...