2 0 2 3 State of Digital Qualit y Contents 03 Executive Summary 04 Methodology 05 Functional Testing 11 Accessibility Testing 17 Localization Testing 22 Customer Journey Testing 25 Payment Testing 29 Conclusion State of Digital Quality 2023 2 Executive summary → Some highlights from this year’s report: Training and testing the AI and machine learning (ML) engines that support greater → Digital quality is an intersectional discipline. For the second year, Applause analyzed a personalization requires speciali ...