ServiceNow (NOW) has expanded its partnership with Microsoft (MSFT) to enhance front-office business processes using AI. The collaboration has integrated ServiceNow’s AI capabilities with Microsoft 365 Copilot, enabling streamlined workflows and self-service options within Microsoft apps like Teams.Employees can now use Copilot to access ServiceNow’s knowledge base, request services via chat, and raise issues to live agents when required. ServiceNow’s Now Assist further eases tasks by providing smart, conte ...