T-Mobile US, Inc. (TMUS) recently announced a transformative multi-year partnership with OpenAI, aimed at redefining the customer experience and setting new standards for customer success globally. The collaboration is set to bring together T-Mobile’s extensive expertise in customer relationship management and OpenAI’s advanced AI technology to build the first intent-driven AI-decisioning platform — IntentCX. Scheduled to launch in 2025, IntentCX is poised to exceed the capabilities of existing customer exp ...