T-Mobile and OpenAI Partner on AI-Powered Customer Service Platform
TMUST-Mobile(TMUS) PYMNTS.com·2024-09-19 09:03

Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create a blueprint that can be used by companies in other industries.This collaboration brings together T-Mobile’s customer relationship experience and OpenAI’s AI technology, the companies said in a Wednesday (Sept. 18) press release.T-Mobile is already testing the IntentCX platform and plans to begin incorporating it into its business in 20 ...